Angela Ferrari DDS Inc

03/09/20 Thank you for the compliment on Dr. Ferrari's work; we are happy that you are pleased with the treatment that she provided for you. It is unfortunate that you feel she is very money focused as Dr. Ferrari's number one priority is the health of our patients. Our office uses high quality dental products, and our staff is well trained - these do have an impact on cost. Even though we are a premier provider for Delta, she has also partnered with Cigna and Anthem Blue Cross to make more affordable options for our patients and their families. We cannot control the coverage of insurance companies, and patients are ultimately responsible for their out-of-pocket costs.

03/09/20 I am not sure exactly what transpired in your phone calls asking if services would be covered. Most of our patients will let us know if they have used benefits in another office, or if they know that they are close to their yearly maximum. The services required are normally well covered by the insurance companies that our office deals with and so perhaps that is the cause of the miscommunication. Most disconcerting is the comment about a team member swapping your chart for a patient with the same name. Patient privacy is extremely important to Dr. Ferrari and we work hard to protect the privacy of each of our patients. I did peruse our patient database and we do not have another patient with your name. We encourage our patient's to please contact us if they have a concern, so that we can work to fix any issues that arise. Feel free to contact us.